Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return on products. Quality problems can be returned within 14 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Please note that We do not offer Freight To Collect (FTC) service or returning label for the packages returned to us. The returns will be made at your own cost. unless a mistake is made by us.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service@wigsiu.com
Please contact our Customer service at service@wigsiu.com to get the returned address.
Our goal is to offer you the best shipping options, fast handling and shipping is guaranteed.No matter where you live, you will get what you purchased. Every day, we deliver to hundreds of customers across the world, to be ensuring that we provide the highest levels of responsiveness to you at all times, we suggest you to order up to $59 that will save your shipping fee.
Shipping charge standard:
Main shipping destination zone included: US, Canada, Australia,UK, France,New Zealand,Germany.
free shipping: $59.00 and up
$6 shipping fee: $0.99-$58.99
The time frame for order delivery is divided into two parts:
- Handling time: Order verification, quality check and packaging. All orders are sent to the fulfillment center for dispatch within 3-10 days after the order is placed.
- Shipping time: This refers to the time it takes for items to be shipped from our fulfillment center to the destination. International delivery usually takes about 3–15 business days.
